(Baltimore, MD) -- Baltimore Mayor Brandon Scott has announced two major reforms that aim to make city government more transparent, responsive, and effective.
The CitiStat performance and accountability program has been refreshed with the key improvements including stronger alignment with budget priorities, posting public memos and materials online for greater transparency and cross-agency participation to accelerate problem-solving.
The mayor says 311 Reimagined is an improved service request system that makes it easier for residents to report problems, get updates and track requests.
"Reimagining 311 means that our citizens can get more accurate information and know for certain that reports marked 'closed' are actually done," said Mayor Scott.
He says the CityStat and 311 improvements will help the city to deliver top-notch services to residents more efficiently.
"These reforms are about delivering clean streets, safe neighborhoods, and timely repairs with discipline, transparency, and urgency," said Dartanion Williams, Executive Director of the Mayor's Office of Performance and Innovation. "CitiStat gives us a pulse on what's working and what needs fixing, and 311 is the way we deliver necessary changes. These reforms will break down silos, help us hold ourselves accountable, and make measurable improvements to services residents count on."
24/7 News Source contributed to this report.
