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Two Way Talk: The impact of AI on Maryland's digital services

Two Way Talk segment aired Jan. 18, 2024.

(WEAA)— Maryland Gov. Wes Moore has announced four major actions that his administration is taking to transform the digital experience in state government.

The transformation includes:

  • Issuing an Artificial Intelligence Executive Order to direct the foundational work to catalyze the responsible and productive use of artificial intelligence by state agencies.
  • Creating the Maryland Digital Service within the Maryland Department of Information Technology to support state agency needs with a team of state product managers, user researchers, designers and engineers, which the department has never had in-house before.
  • Issuing Maryland’s first-ever Digital Accessibility policy, which will ensure equal access to State-procured and developed information technology and services for all Marylanders, regardless of ability. It aims to provide the highest degree of usability for everyone.
  • Establishing the Maryland Cybersecurity Task Force, which brings together cybersecurity experts from the Maryland Department of Information Technology, the Maryland Military Department, and the Maryland Department of Emergency Management in coordination with the Governor’s Office of Homeland Security, to foster a whole-of-government approach to proactive cybersecurity within the state of Maryland.

Crystal Berger, founder of EBO, a talent booking technology powered by AI and automation; and Bianca Jackson, an innovation strategy consultant join Two Way Talk to discuss the impact of AI on Maryland's digital services.

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